International Orders

TennisPlaza welcomes international customers who wish to purchase tennis equipment, apparel, and accessories through TennisPlaza.com.

While we do not offer direct international shipping, customers outside the United States may place orders using a valid U.S. shipping address, including freight forwarding services, hotels, package receiving facilities, or other authorized domestic receiving locations.

All orders are processed and shipped from our Florida warehouse or retail store locations, subject to product availability and our Shipping & Fulfillment Policy.

How International Customers Can Order

International customers can shop online at TennisPlaza.com and provide a valid U.S. delivery address during checkout.

Customers who use freight forwarding services or other receiving facilities are responsible for coordinating the receipt and subsequent transportation of their purchases.

TennisPlaza does not arrange international transportation, customs clearance, or export documentation on behalf of customers.

Orders shipped to eligible U.S. addresses may qualify for Free Ground Shipping on purchases of $100 or more, subject to the applicable shipping conditions, regardless of the customer's country of residence.

Payment Methods

International customers may place orders using a valid U.S. shipping address.

All purchases are processed in U.S. dollars (USD), and available payment methods are displayed at checkout.

Orders are subject to the same payment processing and fulfillment conditions as other domestic orders placed on TennisPlaza.com.

Freight Forwarders & Receiving Facilities

International customers frequently use U.S.-based freight forwarders, hotels, mailrooms, or package receiving services to receive their purchases before arranging transportation abroad.

Customers are responsible for ensuring that their designated receiving location can accept, identify, and properly handle their packages.

Once UPS or the applicable shipping carrier confirms delivery to the designated U.S. address, the domestic shipment is considered delivered for tracking purposes.

Carrier delivery confirmation constitutes evidence of completed delivery, regardless of whether a photograph or recipient signature is provided.

Once delivery is confirmed, the customer assumes responsibility for the package, including its receipt, safekeeping, and handling.

TennisPlaza is not responsible for packages lost, damaged, misplaced, or mishandled after confirmed delivery to a freight forwarder, hotel, mailroom, or other receiving facility, except where otherwise required by applicable law.

This includes:

• Packages lost, damaged, or mishandled by freight forwarding companies or third-party receiving facilities.
• Packages accepted by hotel reception staff, mailroom personnel, or other authorized recipients.
• Delivery issues caused by the absence or unavailability of the customer or designated recipient.
• Delays or losses resulting from internal mailroom or package handling procedures.
• Additional transportation or delivery arrangements made by the customer or their designated forwarding service.

Customers should confirm that their receiving facility can accept the shipment before placing an order.

Customs, Import Duties & International Transportation

Any transportation arrangements made after delivery to the designated U.S. address are the responsibility of the customer and their selected forwarding service.

Customers are responsible for all applicable international shipping charges, customs clearance procedures, import duties, taxes, and other fees imposed by the destination country.

TennisPlaza does not control international customs procedures, import restrictions, or the processing times of foreign customs authorities.

Customers should verify the applicable import requirements and any product restrictions before placing an order.

Product & Brand Restrictions

Certain products may be subject to manufacturer distribution agreements, geographic sales restrictions, export restrictions, or shipping limitations.

TennisPlaza reserves the right to review or decline orders that conflict with applicable manufacturer policies or legal requirements.

Oversized, heavy, or restricted merchandise may also be subject to additional domestic shipping charges or shipping limitations.

Customers using freight forwarding services should confirm that their provider can transport the products they intend to purchase.

Delivery Changes & Customer Responsibility

TennisPlaza ships orders to the U.S. delivery address provided at checkout.

We are not responsible for delivery issues, delays, additional charges, or losses resulting from changes initiated by the customer directly with the shipping carrier after shipment, except where otherwise required by applicable law.

These changes may include:

• Delivery address modifications.
• Package rerouting or redirection.
• Requests to hold packages at carrier facilities.
• Changes to the original delivery location.
• Changes to the original shipping service.
• Changes to delivery instructions.

Any additional fees or consequences resulting from customer-requested delivery modifications are the customer's responsibility.

Customers who need to make changes should contact TennisPlaza Customer Service before the order ships. Changes cannot be guaranteed once an order has entered fulfillment.

Order Cancellations & Returns

Orders may only be canceled before shipment, subject to their fulfillment status.

Once an order has shipped, it can no longer be canceled.

If a customer wishes to return merchandise after shipment, the return must comply with TennisPlaza's Return Policy.

Eligible orders over $100 qualify for a free prepaid return shipping label for domestic returns within the United States only.

TennisPlaza does not provide international return shipping labels or cover transportation costs from other countries to the United States.

Customers who have forwarded their purchases internationally are responsible for arranging and paying for transportation back to the United States.

Once the returned merchandise has been received and inspected, TennisPlaza will process any applicable refund in accordance with its Return Policy.

Refusing delivery, redirecting a shipment, or requesting a carrier return does not automatically qualify an order for an immediate refund.

Lost Packages & Delivery Claims

If a package is lost during domestic transportation to the designated U.S. address, customers should contact TennisPlaza Customer Service.

TennisPlaza will initiate an investigation with UPS or the applicable carrier to review the shipment's tracking history and delivery circumstances.

All lost package claims are subject to the carrier's investigation and final determination.

Refunds or replacement shipments are not automatically issued while an investigation is pending.

TennisPlaza will review the carrier's findings before determining any applicable resolution.

If the carrier confirms proper delivery to the address provided at checkout, TennisPlaza will consider its delivery obligation fulfilled, subject to applicable law and evidence of an incorrect delivery.

Packages lost, damaged, or mishandled after confirmed delivery to a freight forwarder, hotel, mailroom, or third-party receiving location remain subject to the customer responsibility provisions described above.

Contact Customer Service

For assistance with international orders, payment methods, deliveries to U.S.-based receiving facilities, or order-related questions, please contact TennisPlaza Customer Service.

TennisPlaza
Racquet World, Inc. (DBA TennisPlaza)

USA Toll-Free: 1-800-955-7515

Phone / WhatsApp: +1 (305) 574-6707

Email: [email protected]

Customer Service Hours:
Monday-Friday: 9:00 AM - 5:00 PM ET
Saturday-Sunday: Closed

For domestic shipping services, delivery estimates, processing times, and fulfillment conditions, please refer to our Shipping & Fulfillment Policy .