Returns & Warranty Policy

TennisPlaza
Racquet World, Inc. (DBA TennisPlaza)

This policy explains the conditions and procedures for returns, exchanges, refunds, and manufacturer warranty claims for products purchased from TennisPlaza.

Returns and exchanges apply to eligible merchandise in brand-new, unused, and resalable condition within the applicable return window.

Manufacturer warranties cover eligible manufacturing defects and follow a separate evaluation and approval process. Warranty claims are not processed as standard merchandise returns.

Jump to Manufacturer Warranty Policy

Returns & Exchanges

1. Return Window

Returns and exchanges must be initiated within 30 days of the delivery date, as confirmed by carrier tracking information.

Requests submitted after the 30-day return window are not eligible for standard returns, exchanges, or refunds.

All merchandise must meet the eligibility requirements described below.

2. General Return Conditions

All returned merchandise must be in brand-new, unused, and resalable condition, exactly as originally shipped by TennisPlaza.

Products must be returned with their original boxes, packaging, tags, labels, accessories, and all included components.

Merchandise must be suitable for resale as new without cleaning, repair, repackaging, or restoration.

TennisPlaza reserves the right to deny returns for merchandise showing any evidence of use, wear, damage, alteration, or improper handling.

Unacceptable conditions include, but are not limited to:

Signs of use, wear, or play testing.
Clay, dirt, court residue, or other debris.
Sweat marks, perspiration residue, or body odors.
Deodorant, makeup, stains, or discoloration.
Washed, worn, or altered apparel.
Scratches, scuffs, creases, or impact marks.
Missing, removed, or damaged original tags, labels, or packaging.
Modified grips, installed or altered strings, or other product modifications.

All returns are subject to physical inspection by TennisPlaza.

Items that fail to meet these conditions may be rejected and will not qualify for a refund or exchange, except where otherwise required by applicable law.

Customers are responsible for properly packaging and protecting merchandise during return transportation.

3. Footwear Returns

Tennis shoes must be returned clean, unused, and in their original condition, including the original shoebox and packaging.

Returned footwear must show:

No clay, dirt, court residue, or debris.
No marks, scuffs, or evidence of court contact.
No stains, discoloration, perspiration marks, or odors.
No creasing or structural wear.
No other indications of use.

Shoes showing evidence of use are not eligible for return or exchange.

Customers should try shoes on indoors, on a clean surface, to confirm fit before using them on the court.

4. Racquet Returns

Tennis racquets must be returned new, unused, and in their original condition.

To qualify for a return, racquets must:

Show no ball fuzz, ball marks, or impact marks.
Have no scratches, chips, or cosmetic damage.
Retain the original plastic wrap on the handle.
Have the original grip intact and unaltered.
Show no evidence of play testing or use.

Racquets that have been used, restrung, modified, or altered are not eligible for standard returns.

Installed tennis strings are considered consumable products and are non-refundable once installed in a racquet.

If a strung racquet qualifies for a return, the cost of the installed strings and any associated stringing service will not be refunded, regardless of whether the strings were used.

This restriction applies to strings installed at the customer's request, subject to applicable law.

5. Apparel Returns

Apparel must be returned unworn, unwashed, and in its original condition, with all original tags attached.

Products showing signs of wear, washing, perspiration, deodorant, makeup, stains, odors, or alterations are not eligible for return.

6. Bags, Strings & Accessories

Bags, strings, grips, and accessories must be returned unused, in their original packaging, with all labels and included components intact.

Opened, cut, installed, or used strings are not eligible for return.

Opened containers of tennis balls are not eligible for return.

7. Special Orders & Customized Products

Special Order items, custom products, and non-standard merchandise are not eligible for standard returns, exchanges, or refunds.

This includes merchandise ordered or modified specifically for a customer's requirements.

Manufacturer defects or incorrect items will be reviewed separately under the applicable warranty or order resolution procedures.

8. Final Sale Items

Products designated as Final Sale are not eligible for standard returns, exchanges, refunds, or store credit.

Final Sale merchandise cannot be returned because of sizing issues, preference changes, or other reasons unrelated to a product defect or fulfillment error.

If a Final Sale item arrives defective or an incorrect item is received, customers should contact TennisPlaza Customer Service for evaluation.

Any applicable resolution will depend on the circumstances, manufacturer policies, and legal requirements.

9. Free Returns & Return Shipping Fees

TennisPlaza provides one free prepaid return shipping label for eligible domestic orders over $100.

The free prepaid return label is available once per qualifying order and applies only to returns shipped within the United States.

Orders of $100 or less do not qualify for Free Returns. A $10 return shipping fee will be deducted from the refund when TennisPlaza provides a prepaid return label.

Customers may alternatively arrange and pay for return shipping using their preferred carrier.

All return shipments must use a trackable shipping service.

Additional return shipments for the same order are the customer's responsibility.

TennisPlaza is not responsible for return shipments lost or damaged in transit, except where otherwise required by applicable law.

All returns remain subject to the eligibility and inspection requirements of this policy.

10. Heavy, Oversized & Bulk Returns

Customers must contact TennisPlaza Customer Service before returning heavy, oversized, or bulk merchandise.

Additional shipping arrangements or charges may be required depending on the product.

Returns shipped without prior coordination may be delayed or refused.

11. Exchanges

For a faster and more convenient experience, TennisPlaza recommends returning the original merchandise for a refund and placing a new order for the desired product.

This allows customers to purchase the replacement item immediately, subject to availability, without waiting for the original merchandise to be returned, inspected, and processed.

The refund for the original merchandise will be issued after it has been received, inspected, and approved in accordance with this policy.

Customers who prefer a traditional exchange should be aware that the complete process may take up to three weeks , depending on return shipping transit times, inspection and processing, product availability, and the destination of the replacement shipment.

Shipping costs for sending exchanged merchandise are the customer's responsibility.

Customer Service will confirm any applicable shipping charges before the replacement item is shipped.

All exchanges are subject to the same eligibility requirements as regular returns.

12. Return Locations & Mailing Address

Eligible merchandise may be returned by mail or in person at any TennisPlaza retail store.

All returns, whether shipped or returned in-store, are subject to the same eligibility requirements and inspection standards.

In-store returns do not bypass the conditions outlined in this policy.

Proof of purchase or an order confirmation may be required.

Mailing Address for Returns, Exchanges & Warranty Claims:

TennisPlaza
Attention: Web Sales and Returns
2749 NW 82nd Avenue
Doral, FL 33122
United States

Customers may contact TennisPlaza Customer Service before shipping merchandise to ensure the return is properly identified and processed.

Shipments sent to an incorrect or unauthorized location may be delayed, refused, or lost.

13. Inspection & Refund Processing

All returned merchandise is subject to physical inspection upon receipt.

Refunds are processed within 3–7 business days after the returned merchandise has been received and approved.

Approved refunds are issued to the original payment method, subject to applicable return shipping charges and non-refundable services.

The time required for the refund to appear in the customer's account depends on their bank, card issuer, or payment provider.

TennisPlaza does not control financial institutions' refund posting times.

Refunds are not issued before the returned merchandise has been received and its eligibility has been confirmed.

Manufacturer Warranty Policy

14. Manufacturer Warranty Coverage

Products sold by TennisPlaza may be covered by a manufacturer's limited warranty against defects in materials or workmanship.

Most eligible products carry a one-year manufacturer warranty, unless otherwise specified by the manufacturer.

Warranty coverage, eligibility requirements, exclusions, and resolutions are determined by the applicable manufacturer's warranty terms.

Manufacturer warranties generally do not cover:

Normal wear and tear.
Accidental damage.
Misuse or abuse.
Impact damage.
Improper handling or storage.
Alterations or unauthorized modifications.
Damage unrelated to manufacturing defects.

All warranty claims are subject to inspection and manufacturer approval.

A manufacturing defect must be established through the applicable warranty evaluation process.

15. How to Submit a Warranty Claim

Customers who believe their product has a manufacturing defect should contact TennisPlaza Customer Service before sending merchandise for warranty evaluation.

To initiate a warranty claim, customers should provide:

The original order number or proof of purchase.
A description of the suspected manufacturing defect.
Clear photographs showing the affected product and area of concern.
Any additional information required for warranty evaluation.

TennisPlaza will review the information and provide instructions for the next steps.

Products requiring physical inspection must be delivered to the designated warranty processing address.

Submitting a warranty claim does not guarantee approval, replacement, or store credit.

Warranty decisions are subject to the manufacturer's evaluation and applicable warranty terms.

Customers should not send merchandise for warranty evaluation without first contacting Customer Service.

16. Racquet Warranty

Tennis, pickleball, and padel racquets are generally covered against manufacturing defects for one year from the original purchase date, unless otherwise specified by the manufacturer.

Warranty coverage applies to eligible manufacturing defects in materials or workmanship.

The warranty does not cover:

Damage resulting from impact or abuse.
Damage caused by hitting courts, fences, or other objects.
Accidental damage.
Normal wear and tear.
Grommet wear or damage.
Grip or handle wear.
Unauthorized modifications.

Structural damage does not automatically establish the presence of a manufacturing defect.

Warranty eligibility and approval are determined by the manufacturer.

17. Footwear Outsole Durability Warranty

Certain tennis shoes include a six-month outsole durability warranty, only when explicitly offered by the manufacturer.

This warranty applies exclusively to qualifying footwear models and is subject to the manufacturer's specific warranty requirements.

For eligible models, outsole warranty claims generally require complete wear through the outsole, exposing the underlying interior material in the qualifying area.

The following conditions typically apply:

The outsole must be fully worn through in the area covered by the manufacturer's warranty.
The underlying interior material must be clearly visible.
Cosmetic wear, smoothing, or partial thinning do not qualify.
Damage to the upper, sidewalls, toe caps, or other areas outside the warranty coverage is excluded.
Normal wear that does not meet the manufacturer's durability warranty requirements is not covered.

Outsole warranty coverage is not the same as a general footwear warranty against normal wear and tear.

If approved, the warranty provides a one-time resolution as determined by the manufacturer.

All shipping costs associated with footwear outsole warranty claims are the customer's responsibility.

18. Warranty Claims & Resolution

Manufacturer warranties cover eligible defects in materials or workmanship, subject to the manufacturer's terms and approval.

All warranty claims require evaluation. Submitting a warranty claim does not guarantee approval.

If a warranty claim is approved, TennisPlaza will provide one of the following resolutions:

Product Replacement: Replacement of the defective product with the same model or an equivalent product, subject to availability and manufacturer policies.
Store Credit: If a replacement is unavailable or otherwise not provided, TennisPlaza may issue store credit equivalent to the original purchase price paid for the product.

Store credit is calculated using the actual amount paid for the product, not its current retail price or manufacturer's suggested retail price (MSRP).

Approved warranty claims do not qualify for cash refunds or refunds to the original payment method, except where required by applicable law.

Warranty resolutions remain subject to the manufacturer's terms and approval.

19. Warranty Claims for International Customers

TennisPlaza does not provide international warranty processing, international return shipping labels, or transportation services for warranty claims originating outside the United States.

International customers seeking warranty assistance must arrange and pay for delivery of the product to a TennisPlaza retail store or our designated warehouse in the United States.

Customers are responsible for all international transportation costs, customs duties, import or export fees, and any additional expenses associated with returning products from outside the United States.

TennisPlaza is not responsible for delays, losses, or additional charges incurred during international return transportation, except where otherwise required by applicable law.

Once the product has been received, the warranty claim may be evaluated according to the applicable manufacturer's warranty terms and procedures.

Delivery of a product to TennisPlaza does not guarantee warranty approval, replacement, or store credit.

Customers should contact Customer Service before sending any products for warranty evaluation.

20. Warranty Shipping & Processing

All warranty claims requiring physical inspection must be delivered to the designated warranty processing location following instructions from TennisPlaza Customer Service.

Warranty submissions are subject to manufacturer inspection and evaluation.

Processing times vary depending on the manufacturer, product category, shipping transit times, and the nature of the claim.

TennisPlaza cannot guarantee a specific warranty processing or resolution timeframe.

Any applicable warranty shipping costs are determined by the product category and manufacturer's warranty terms.

Customers will be notified of the warranty decision and any applicable resolution after the evaluation is completed.

21. Governing Policies

Returns, exchanges, and manufacturer warranty claims are subject to the applicable provisions of:

Manufacturer warranty claims remain subject to the applicable manufacturer's warranty terms.

Nothing in this policy excludes rights or remedies that cannot be waived under applicable law.

22. Contact Customer Service

For assistance with returns, exchanges, refunds, or manufacturer warranty claims, contact TennisPlaza Customer Service.