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TennisPlaza
TennisPlaza
Racquet World, Inc. (DBA TennisPlaza)
Effective Date: January 1, 2026
Last Updated: Upon Publication
This Shipping & Fulfillment Policy explains how orders placed on TennisPlaza.com are processed, fulfilled, shipped, and delivered. It covers shipping costs, available services, order processing times, delivery estimates, inventory availability, payment authorizations, and shipping-related responsibilities.
For information regarding returns, exchanges, warranties, and other purchase conditions, please refer to our Terms & Conditions and applicable store policies.
TennisPlaza offers Free Ground Shipping on eligible orders of $100 or more within the 48 contiguous United States.
Orders below $100 are subject to shipping charges calculated at checkout based on the delivery destination, package dimensions, weight, and available shipping services.
Free Shipping applies to eligible merchandise only. Certain oversized, heavy, or restricted products may incur additional shipping charges regardless of the order total.
Free Shipping promotions do not apply to Alaska, Hawaii, Puerto Rico, or PO Box addresses.
Shipping rates displayed at checkout reflect the cost of the selected service, subject to any additional charges that require customer approval.
TennisPlaza offers two shipping services: UPS Ground and UPS 2nd Day Air.
Our standard shipping service is UPS Ground. All orders ship from our Florida warehouse or retail store locations. Delivery times vary depending on the destination and UPS transit schedules.
Orders shipped within Florida via UPS Ground are typically delivered on the next business day after UPS receives the package.
However, UPS Ground is not a guaranteed Next Day Delivery service. Actual transit times may vary.
Order processing and handling time are not included in the carrier's estimated delivery window.
UPS 2nd Day Air is available as an expedited shipping option at an additional cost.
Shipping charges are calculated at checkout based on the destination, package dimensions, weight, and carrier rates.
The service's transit window is based on the carrier's operating schedule and begins after the package has been received by UPS.
Selecting 2nd Day Air does not guarantee delivery within two days of placing an order. Processing and handling time must be considered separately.
TennisPlaza processes orders Monday through Friday, excluding holidays.
Our daily order processing cutoff is 1:00 PM Eastern Time.
Orders placed before this time may be processed and shipped the same business day, depending on payment authorization, inventory availability, order verification, and operational conditions.
The 1:00 PM cutoff does not guarantee same-day processing or shipping.
Orders placed after the cutoff, on weekends, or on holidays are generally processed beginning the next business day.
Orders placed on Saturday or Sunday will generally begin processing on Monday, provided Monday is a regular business day.
Order fulfillment may require additional time due to order volume, payment verification, inventory availability, racquet stringing services, or other operational requirements.
TennisPlaza may fulfill orders from its Florida warehouse or individual retail store locations, depending on inventory availability.
Processing and handling time are separate from carrier transit time and are not included in the shipping service's delivery window.
UPS typically delivers on business days, Monday through Friday, excluding carrier-observed holidays. Service schedules and exceptions may vary.
Shipping transit time begins when UPS physically receives the package, not when the customer places the order, receives an order confirmation, or receives a tracking number.
The total time required to receive an order consists of:
For example, an order placed on Friday after the 1:00 PM cutoff will generally begin processing on the following Monday, provided Monday is not a holiday.
If the order is processed, shipped, and received by UPS on Monday, its estimated transit time begins from that point.
Within Florida, UPS Ground shipments are typically delivered on the following business day. However, this is an estimate, not a guarantee.
Estimated delivery dates may be affected by the destination, carrier operations, weather conditions, holidays, service interruptions, and other circumstances beyond our control.
TennisPlaza does not guarantee delivery on a specific date unless such a commitment has been expressly confirmed.
TennisPlaza primarily ships within the 48 contiguous United States.
Orders shipped to these destinations may qualify for Free Ground Shipping, subject to the eligibility requirements described in this policy.
Orders destined for Alaska, Hawaii, or Puerto Rico do not qualify for Free Shipping promotions.
Shipping to these destinations may be considered on a case-by-case basis, depending on product eligibility, shipping costs, and carrier availability.
TennisPlaza reserves the right to review these orders before fulfillment.
In some cases, our Customer Service team may contact the customer to discuss additional shipping charges.
If additional charges are required, the customer must approve them before the order is shipped.
Shipping availability to Alaska, Hawaii, and Puerto Rico is not guaranteed.
TennisPlaza does not ship directly to international destinations.
International customers may place orders using a valid U.S. shipping address, including freight forwarders, local receiving facilities, hotels, or third-party courier services that arrange international transportation on their behalf.
TennisPlaza ships the order to the U.S. address provided at checkout. Any subsequent international transportation, customs clearance, import duties, taxes, or additional shipping charges are the responsibility of the customer and their designated receiving or forwarding service.
Orders shipped to eligible U.S. addresses may qualify for Free Ground Shipping if all applicable conditions are met, regardless of the customer's country of residence.
TennisPlaza does not currently offer standard shipping to other international destinations or U.S. territories not specifically identified in this policy.
TennisPlaza operates with inventory distributed across its Florida warehouse and retail store locations.
Although we make every effort to maintain accurate product availability online, inventory levels may change before an order is processed.
Placing an order does not guarantee that every item will be available at the time of fulfillment.
If an order includes multiple products and one or more items are unavailable:
Payment adjustments will be handled according to the payment method and transaction status.
If an order contains only one item and that item is unavailable:
Pending authorization release times depend on the customer's financial institution. TennisPlaza does not control how quickly a bank releases pending funds.
Orders containing multiple items may be fulfilled from different TennisPlaza locations.
As a result, an order may be shipped in separate packages, with different tracking numbers and delivery dates.
Customers may receive individual shipping confirmations as packages are dispatched.
Separate shipments do not necessarily indicate missing merchandise or an order processing error.
TennisPlaza may use split shipments when necessary to fulfill available merchandise.
TennisPlaza uses UPS Ground and UPS 2nd Day Air as its standard shipping services. Carrier arrangements may vary when necessary due to destination restrictions or operational requirements.
Once a package is prepared for shipment, tracking information may be provided by email.
A tracking number being generated does not necessarily mean the package has already been received by the carrier.
Carrier transit time begins only after the package has been physically handed over to the carrier.
Tracking information may not update immediately after a shipping label is created.
Customers can monitor shipment progress using the tracking information provided.
A shipment is considered delivered once UPS or the applicable shipping carrier confirms delivery to the shipping address provided at checkout.
Carrier delivery confirmation constitutes evidence of completed delivery, regardless of whether a photograph or recipient signature is provided.
Once delivery is confirmed, the customer assumes responsibility for the package, including its receipt, safekeeping, and handling.
TennisPlaza is not responsible for packages lost, stolen, misplaced, or mishandled after confirmed delivery, except where otherwise required by applicable law.
A carrier's delivery confirmation does not prevent TennisPlaza from investigating evidence of an incorrect delivery.
If a package is lost in transit or the customer disputes a confirmed delivery, the issue must be reported to TennisPlaza Customer Service.
TennisPlaza will initiate a lost package investigation or claim with UPS or the applicable shipping carrier to review the shipment's tracking history and delivery circumstances.
All lost package claims are subject to the carrier's investigation and final determination.
The investigation may require additional information from the customer. Resolution times depend on the carrier's procedures.
TennisPlaza will review the carrier's findings before determining the appropriate next steps, including any applicable replacement, refund, or other resolution.
Refunds or replacement shipments are not automatically issued while a carrier investigation is pending.
If the carrier confirms proper delivery to the address provided at checkout, TennisPlaza will consider its delivery obligation fulfilled, subject to applicable law and evidence of an incorrect delivery.
If the investigation confirms that the package was lost in transit or delivered incorrectly, TennisPlaza will review the findings and determine the appropriate resolution in accordance with applicable policies and legal requirements.
International and domestic customers may use valid U.S. shipping addresses associated with freight forwarders, hotels, mailrooms, package receiving facilities, or other third-party receiving services.
TennisPlaza is responsible for shipping orders to the address provided at checkout but is not responsible for loss, damage, mishandling, or delivery issues occurring after the package has been delivered to the designated receiving location, except where otherwise required by applicable law.
This includes, but is not limited to:
Customers are responsible for ensuring that their designated receiving location can accept, identify, and properly handle shipments.
Once the carrier confirms delivery to the designated receiving location, the domestic shipment is considered delivered for tracking purposes, subject to applicable law and evidence of an incorrect delivery.
Shipping addresses and delivery services are established when an order is processed.
TennisPlaza is not responsible for delivery issues, delays, additional charges, or losses resulting from changes initiated by the customer directly with the shipping carrier after shipment, except where otherwise required by applicable law.
These changes may include:
Any additional fees or consequences resulting from customer-requested delivery modifications are the customer's responsibility.
Customers who need to make changes should contact TennisPlaza Customer Service before the order ships.
Changes cannot be guaranteed once an order has entered fulfillment.
Customers wishing to cancel an order must contact TennisPlaza Customer Service as soon as possible.
Orders may only be canceled before shipment.
Cancellation requests are subject to the order's fulfillment status and cannot be guaranteed.
Once an order has shipped, it can no longer be canceled.
If a customer no longer wants the merchandise after shipment, the order must be handled as a return in accordance with our Return Policy.
Orders over $100 qualify for a free prepaid return shipping label, subject to the eligibility requirements and conditions outlined in our Return Policy.
For orders that do not qualify for a free prepaid return label, the customer is responsible for arranging and paying for return shipping.
Once the returned merchandise has been received and inspected, TennisPlaza will issue any applicable refund in accordance with its Return Policy.
Refusing delivery, redirecting a shipment, or requesting a carrier return does not automatically qualify an order for an immediate refund.
Refunds are processed after the merchandise has been returned and all applicable return requirements have been satisfied.
Please review our Returns & Warranty Policy for additional return conditions.
Customers are responsible for providing complete and accurate shipping information at checkout.
Incorrect or incomplete addresses may result in shipment delays, failed deliveries, additional fees, or packages being returned to the sender.
TennisPlaza cannot guarantee that a shipping address can be modified after an order has been processed or dispatched.
If a shipment is returned because of an incorrect address, delivery refusal, recipient absence, or another customer-related delivery issue, additional shipping charges may apply before the order is shipped again.
Customers should contact Customer Service as soon as possible if an address correction is required.
Free Shipping promotions do not apply to PO Box addresses.
Orders addressed to PO Boxes may be subject to shipping restrictions based on carrier service availability.
UPS Ground and UPS 2nd Day Air generally require eligible physical delivery addresses.
Customers may be asked to provide an alternative shipping address before the order can be fulfilled.
TennisPlaza reserves the right to contact customers to resolve address restrictions.
When a customer places an order, the payment processor may authorize funds for the original order total.
If an item becomes unavailable or an order requires adjustment, the final payment amount or refund will depend on the transaction status and payment method.
Customers may temporarily see pending authorizations alongside completed transactions.
Pending authorizations are not necessarily duplicate charges.
The time required for an authorization to be released depends on the customer's bank or card issuer.
Internationally issued cards may experience different authorization release times.
TennisPlaza cannot control bank processing times or the release of pending funds.
Customers with questions about pending authorizations may contact their financial institution or TennisPlaza Customer Service.
Applicable sales tax is calculated according to the shipping destination and relevant state and local tax requirements.
Sales tax is displayed during checkout before the order is completed.
TennisPlaza collects and remits sales tax where required by applicable law.
Tax rates and requirements may change according to local and state regulations.
While TennisPlaza makes every effort to process orders promptly, shipping and delivery schedules may be affected by circumstances outside normal operations.
These circumstances may include:
TennisPlaza cannot guarantee carrier delivery estimates or prevent delays caused by circumstances beyond its reasonable control.
Customers requiring time-sensitive delivery should review the available shipping services and account for both handling and carrier transit time.
TennisPlaza reserves the right to modify or update this Shipping & Fulfillment Policy when necessary.
The policy applicable to an order is the version in effect at the time the order was placed, subject to applicable law.
For questions regarding shipping rates, order processing, tracking information, delivery issues, lost packages, or order fulfillment, please contact TennisPlaza Customer Service.
TennisPlaza
Racquet World, Inc. (DBA TennisPlaza)
USA Toll-Free: 1-800-955-7515
Phone / WhatsApp: +1 (305) 574-6707
Email: [email protected]
Customer Service Hours:
Monday-Friday: 9:00 AM - 5:00 PM ET
Saturday-Sunday: Closed
Website: TennisPlaza.com
